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Your order will be packed in a sealed chilltainer with gel icepacks, designed to keep your meat chilled and fresh during transit. A sealed chilltainer is chill test safe for up to 24 hours. Please note, the gel icepacks are designed to melt in transit so don’t be concerned if these have fully or partially defrosted on arrival.
The majority of our products are shipped chilled. Any product that is sold frozen will be specified in the product description and title. Please note, some thawing on the outside of products may occur during the delivery period. Our frozen products are vacuum sealed and packed in specially designed chilltainers with gel icepacks, designed to keep meat cold during transit. This ensures our products are always stored at safe temperatures and are safe to refreeze.
Our Christmas & Santa’s Steak Sampler Boxes are a pre-order product and will be scheduled for delivery on the date selected. Any additional products included in your order will be sent at the same time. We are unable to partially fulfil/split orders or send to multiple addresses. If you require different delivery timings we recommend you put these through as separate orders.
Once your gift box is ready for overnight delivery, you will receive an automated email with a track and trace link.
Our final cut off for guaranteed pre-Christmas delivery is Tuesday 17th December. We recommend ordering as soon as possible to ensure you get your favourite cuts delivered in time. Early orders guarantee the best selection and delivery dates.
We deliver to all urban North and South Island addresses. Your order will be shipped by New Zealand Couriers. Because we deliver perishable product, we are generally unable to deliver directly to rural addresses. Instead, we can deliver your order to the nearest NZ Courier depot or agent for collection. Please see additional rural delivery information below.
We aim to get your order dispatched within 2 working days. Orders are shipped out Monday-Thursday on an overnight service for delivery the following day. All orders are shipped with authority to leave instructions.
Once your order is completed, a confirmation email is sent to the address provided. On dispatch, an automated track and trace email will be sent for you to track your order from depot to door. Please check your spam folder if you don’t receive this.
If you have a specific date you’d like your order delivered, please put this in the notes field at checkout or email us at [email protected].
Couriers can deliver any time of day and we have no control over this. All orders are sent with authority to leave. If you have a specific spot you’d like the courier to leave your order, please put this in the notes field when you place your order. Otherwise, the default location will be the front door.
We offer free delivery for all orders over $200.00. For all other orders we charge a flat rate of $9.50.
Once your order is dispatched, an automated track and trace email will be sent for you to track your order status. Please check your junk folder if you don’t receive this.
You can track your order using the tracking number and link you were emailed upon dispatch (please check your junk folder). If you can’t access your tracking details, or have any issues or concerns please email [email protected].
Due to unforeseen circumstances, delivery may sometimes be delayed. Where a delivery is delayed overnight, orders are normally placed in a chiller at the depot for delivery the next day. Our customer service team monitors any delivery delays and will be in touch to let you know if there are any issues. Don’t hesitate to contact us if you have any concerns.
Because we deliver perishable product, we are generally unable to deliver directly to rural addresses. Instead, we can deliver your order to the nearest NZ Courier depot or agent for collection.
To check if your address is classified as rural by NZ Couriers, click here.
You can track your order using the tracking number and link you were emailed upon dispatch (please check your junk folder). If you’ve included a mobile phone number on your order, you will receive an automated text message when your order with the courier for delivery, and again once it’s been delivered to the agent.
Our Wagyu beef is processed halal, but our venison is not. Please see our halal statement below.
We hereby confirm our wagyu cattle are slaughtered in accordance with halal protocols at Greenlea Premier Meats (ME124) or ANZCO Ashburton (ME78). We cannot provide a 100% guarantee our wagyu beef has not become cross contaminated through the processes of added value manufacturing, storage, or transport.
We are proud to work with these facilities who make it possible to provide you with the best meat possible. Our processing facilities are located in the following locations in New Zealand:
Greenlea – Morrinsville, New Zealand
ANZCO – Ashburton, New Zealand
Greenmeadows Beef – Taranaki, New Zealand
Venison Packers – Feilding, New Zealand
Our warehouse in the US is located in: Atkins Ranch – Fremont, CA
All First Light products are gluten free.